Even worse is the fact that you lose any unused check ins at the start of your new subscription month. Unlimited fitness, yoga, swimming, bouldering, dancing, wellness & more in one monthly membership. if you are already in contact with this partner, to speed up the process, you can draw the attention of the studio to the contact form (https://partners.urbansportsclub.com/) on our website. Updated. Offering you to cancel and reactivate was indeed the easiest way. We have compiled a list of Live Classes for you. In case you don't want to try it out furthermore when canceling you have to make sure to hand in your cancellation 3 days before the end of your membership month. 15 check-ins for M I might have considered to be honest. Use this. We are aware that the pandemic was a difficult time for everyone, for us, for our members, and also for our studios, however, we always kept our values intact since our goal is, and has always been, to continue improving our sports offer and include more and better sports venues and new activities. With our partners, we aim to foster cooperation, mutual respect, and active listening and create a foundation of trust. We believe in a world where everyone enjoys doing sports – which is why we speak with joy and enthusiasm. Your Team from Urban Sports Club. Urban Sports Club saw the change as a gateway for new opportunities, expanded the flexible hybrid product and launched several campaigns to help their customers, partners and the whole the industry to recover quickly. But if we want to convince potential members, a more personal approach like this is more effective: With Urban Sports Club, you’ll find all the sports you love – and a visit to your favorite partner venues is just a tap or click away. Those include wellness (saunas and massages), EMS, boutique studios, and cryotherapy, to mention a few. L version is very expensive IMO and doesn't provide much more than the M membership. Let us introduce you to our story. :) Have a lovely day. Keep it up! No way. I like the concept a lot and never had a bad experience while doing sports. Unfortunately, we can't find your membership from the information displayed, which is why we can't give you specifics on what exactly happened. We are sorry to hear you are unhappy with our service. Today, we give customers access to Europe’s most flexible and diverse sports and wellness offer – all with just one membership. If there is interest in cooperation, our Partner Management Team will gladly get back to them. We will then contact you and make you an offer. The new pricing structure defeats the purpose of USC as a whole, as it's now cheaper to just pay for individual classes and sessions separately. By Charlotte Tucker June 30, 2021 Urban Sports Club has successfully closed a financing round of more than € 80 million. This flat-rate membership allows you to choose freely between sports partners and many different kinds of sport and wellness. With our product, we give members the opportunity to discover new activities – and through this discovery, to embark on a path to a healthier, more active life. The respective number of visits and check-ins depend on the partner venue, your membership tariff and the country you are in. Companies can ask for reviews via automatic invitations. Your Team from Urban Sports Club. Worst customer service experience. Hey Kira, thank you so much for your review! Urban Sports Club isn’t an exclusive club – we’re an open, dynamic community that supports and encourages one another. Have an amazing day! Don't recommend for people who are very active. We have over 1,000,000 users and companies will listen to us. Personalize which data points you want to see and create visualizations instantly. They just wrote back saying that Plus credits are tied to calendar month and not billing month and that it’s not possible to compensate me. The suggestion to reduce my membership is unacceptable. Become a partner Contract Nein, den Vertrag können wir nicht ohne weiteres kündigen, es sei denn, es besteht ein Grund für eine außerordentliche Kündigung. Have an amazing day! Discover the new live-online classes and do workouts from straight your home. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Good sports membership provided by my company (M). At Urban Sports Club, we believe that everyone deserves the chance to lead an active and healthy life. This activity incurs discounted additional costs which are to be paid at the venue. :)If you are already in contact with a partner, you can draw the attention of the studio to the contact form (https://partners.urbansportsclub.com/) on our website. I understand that it is not great for the sport location and the other members not to show up, but then let the no-show cost 5 EUR and no-show could also include cancelling later than e.g. :) We are constantly working on boradening our sports offer. But our technical touchpoints aren’t the core of Urban Sports Club, they’re just a tool we use. Offering the broadest range of sports and wellness activities in Europe is a great deal. Have a great day. Instead of simply showing a membership card, you have to scan a QR code at the venue which gives very strange errors resulting in me having to pay for a climbing session anyway. We just simply couldn't go forward if we didn't balance our sports offer and the unlimited access to it. Let’s be honest: when it comes to marketing communication, there’s nothing more boring than an explanatory, lecturing tone. Combine activities and create your own exciting schedule, Relax and unwind with many wellness possibilities, Stay flexible with on-site and Live Online Classes. Interesting strategic approach, I'll give you that. We know that everyone has unique dreams and objectives, so we don't exclude anyone by our words or tone. Hello Gian, Thank you for your review and your feedback. “We’re improving our digital platforms to offer you an even better experience.”. And for us, sports are an essential part of this. All in all, I'm happy Urban Sports is there because if I had to have separate membership for everything that I want to do, I would pay a lot more. Then what is the point? Please note that the voucher is only available for sign-ups in Germany and is not valid for gift cards and bundles. Du kannst ihnen diesen direkt per Mail über die Eingabe der entsprechenden Mailadresse in dem linken Kasten zusenden. So this restriction is not a big obstacle for me. List of Urban Sports Club 's 5 Funding Rounds from 11 Investors Save Search Companies Contacts Investors Funding Rounds Acquisitions People Events Schools Hubs Saved If there is interest in cooperation, our Partner Management Team will gladly get back to them!Your feedback is very valuable to us and helps us to optimize our product. Anyone can write a Trustpilot review. I generally like the USC app and my membership. As Europe’s leading platform for sports and wellness, Urban Sports Club is on a mission to inspire everyone to lead an active and healthy life with their flexible and diverse sports offer. But too many numbers can also be alienating. For example, take this phrase: We offer more than 50 sports with over 10,000 partners. Honestly, I love USC. And no, I did not try to checkin more than once per day. We are committed to taking ownership and caring deeply about our members, Rest assured that your request had been forwarded to our Partners' management team, they are at the moment looking into it to offer you a response.On my side, I keep an eye on your case until it is solved. Easy to use app, convenient, good choice for fitness but very limited choice/ no offer for skill sports e.g. This is confusing. Best wishes and all the best,Your team from Urban Sports Club. © 2023 Trustpilot, Inc. All rights reserved. Keeping them wasn't realistic anymore. This app has made me the healthiest and happiest I've ever been. We trying to build the app to be more universal. Super disappointed & no customer service!I tried to check in in my favorite studio on Thursday. No customer serviceImpossible to contact them.Suspend accounts for no reason at all.Make you pay for whole months without possibility to book anything. We’ll tell you a bit more about ourselves and what we offer. Hello Bulut, thanks so much for your review! The instructor told me that I should e-mail them and put them on CC so that they can retroactively do my check in. This has led to a reduction in services for users and is a clear indicator of their values as a company.It is also a deliberately obtuse process to pause membership and restart it. The annual one for a reduced monthly price has a cancellationperiod of 12 month, a standard membership can be cancelled monthly and with company sponsored memberships it depends. Have a beautiful day Your team from Urban Sports Club. They also remind us constantly that we work together toward a common vision. We hope you'll have an amazing day. In case you'd like to give us a little more detailed feedback about the partner feel free to reach out via the contact form https://urbansports.zendesk.com/hc/de/requests/newHave a lovely day Your Team from Urban Sports Club. I truly hope that this issue can be resolved quickly, and that the Urban Sports Club can reassess its system to better serve its loyal members. Revenue: Unknown / Non-Applicable. The company's club concept provides access to the best fitness studios, sports classes, and health activities in an extensive network of partner facilities all in one membership, enabling users to enjoy yoga, pilates, swimming, functional training, and a lot more in many cities throughout Europe. If you are already in contact with a partner, to speed up the process, you can draw the attention of the studio to the contact form (https://partners.urbansportsclub.com/) on our website. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. We'd like to apologize. Our product, services, and communication always feel like a motivational, friendly nudge to get everyone more active. A normal gym membership would help me save costs rather than paying for USC.Really hoped it wasn't this way. In two months they have completely changed the product. Despite having been a loyal member for over a year, and this being the first time I've used another device for login, the app abruptly blocked my access for 24 hours. Hello, thank you for your review! Nevertheless, with the new limits, you will be able to do sports 2 to 3 times a week in addition to our unlimited on-demand offer. 12% 1-star Filter Sort: Most relevant XH xena herbert 1 review DE Jan 11, 2023 I like it but… Overall a nice concept and can be worth the cost. Dear IS,Thank you for taking the time to write your review,We are sorry to hear that you are unhappy with the recent changes. I assume I wouldn't get a satisfying answer from them. We’re working toward a world where everyone enjoys doing sports – are you ready to join us? It is really good business. After you've signed this you can send us your pictures, descriptions and course plans. An extension for another year is possible 30 days before it ends. But I used the Instant Book function and received a confirmation email about the start time for the class from Urban Sport directly - no wonder I am confused!Customer service was not helpful and just blamed me even though this is a design and communication flaw on their part. It required multiple memberships, high costs and complex scheduling. Company summary. At partner venues, you can check-in either daily, 4 times or 8 times per calendar month. We’re empathetic and approachable – we relate to our customers and partners and understand their needs. I believe it's important for potential users to understand that while Urban Sports Club offers an outstanding service, they also have areas they need to improve upon - particularly their system's handling of unusual login situations and their customer support's response time.However, I am hopeful for a positive outcome and should there be a satisfying resolution to this incident, I will make sure to update my review. We are sorry to hear you are unhappy with the changes.
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